Have questions?
FAQs
What equipment do I need to run the software?
If you are using EasyComp as a stand alone product, you will need a Windows 10 (or newer) laptop or PC. You would also need a printer and judging sheets, clipboards and pens for the adjudicators. EasyComp can generate judging sheets for you to print.
If you are using the full Confidance suite you will only need a Windows 10 (or newer) laptop or PC. The Confidance Suite comes with:
- 1 month’s subscription
- 10 x EasyPads
- 10 x Stylus
- 1 x EasyHost Tablet
- 1 x EasyScreen Tablet
- 1 x Dual Band Router
- 1 x UPS
- 1 x MultiPort Charger
- 1 x Travel Case
You can add additional EasyPads if needed.
Is training included?
Yes. All users get free access to:
- Pre-recorded tutorials on YouTube
- Live Zoom training sessions
If you need in person training, it can be arranged at an additional fee.
Does Confidance Suite need the internet?
To use the software, no. Confidance creates its own secure local network — no internet required during the competition. All Confidance systems run on the local network. If you wish to update your website in real time though, that would require an internet connection but the system is not dependent on that. You can always upload the results at another time when there is an internet connection available.
To upload live results on the website, yes. If you want to upload to live results on the website then you need an internet connection.
What happens if something goes wrong during a competition?
Most issues are simple competition setup errors that can be quickly resolved over the phone. EasyComp has been tested across all kinds of real-world events. The chances of something going wrong with the system is unlikely.
Does the hardware come with a warranty?
Confidance hardware includes a 1-year swap-out warranty for technical failures. If a device fails in the first year, we will swap that device out for another while we get yours replaced. Please take note that the warranty does not cover accidental damage. Only technical failures are covered. Should you need to replace any of your hardware, we cover the full range and can supply you individual components as required. Orders over R2000 include free shipping.
Your Dance Competition Software Questions Answered
